Thanks for shopping with HD2O.
We’re here to help with your queries.
Returns & Refunds:
- No refunds or exchanges of opened boxes Contact lenses (if still in unopened, unmarked and undamaged box) subject to a 20% restocking fee and postage paid for by the purchaser.
- You have 15 calendar days to return an item from the date you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Service@HD2OLens.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Service@HD2oLens.com and send your item to: 101 – 2764 Barnet Hwy, Coquitlam, B.C. Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be kept on file for you.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To return your product, you should mail your product to: 101 – 2764 Barnet Hwy, Coquitlam, B.C. Canada..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at Service@HD2oLens.com for questions related to refunds and returns.
- If you have any questions on how to return your item to us, contact us
Phone: 1-888-717-EYES (3937) Email: Service@HD2oLens.com